Frequently Asked Questions 2017-09-20T17:20:20+00:00

 Frequently Asked Questions

Below is a a list of frequently asked questions at Peak Mountain Guides. We are always available to answer additional questions by phone or email.

What do I need to bring?
Generally speaking, you will need to bring comfortable clothing for the weather conditions, water bottle(s), food, sunscreen, and sunglasses. In your confirmation email, we will send you an equipment list that will outline what you will need for your program. If there are additional requirements for your program we will let you know.

 Can I rent gear through Peak Mountain Guides?
Yes, we have a full array of climbing and skiing equipment available for rent. Our rental gear pricing sheet can be found under the rental gear tab at https://www.peakguides.com/rental-gear

How physically fit do I have to be?
For our introductory level programs, no special fitness is required. For more advanced programs such as backcountry ice climbing, multi-pitch rock climbing or ski mountaineering it is necessary to have very good fitness. If you are unsure about the suitability of your fitness level, please ask us and we will let you know.

How does the pricing work out when kids 10 and under climb for free?
Kids ages 10 and under climb for free when accompanied by a paying customer (someone over age 10). For groups, the total cost is based on the number of people in the group who are paying customers. For example, a family of four with two adults and two kids under 10 will have a total fee based on two paying customers. 

Does Peak Mountain Guides customize trips?
Yes, all of our private programs are catered to your interests and ability level. We can customize itineraries, activities, and times as you wish. Please feel free to contact us to discuss the trip of your dreams!

Who will my guide be?
We are one of the only guide services in the country with an entire staff of instructors and guides who are certified by the American Mountain Guides Association (AMGA). All of our guides have attended rigorous guide training courses and have passed guide certification exams. They are also compassionate individuals who genuinely love working with people in the outdoors. Any of them will do a fantastic job for you. You will get to meet your guide at the beginning of your program. In some circumstances, such as programs that begin very early in the morning, your guide may give you a call the day before to introduce him/herself, hear about your interests and goals, and review the plan for the day.

Should I tip my guides?
Tipping is common but certainly not required. If you enjoyed your experience and your guide contributed to the success of your day, you are welcome to thank them with a gratuity. Our guides work hard to ensure your day meets your expectations and a gratuity is always appreciated.

How do I book a trip?
You can book a trip by calling our office at 970-325-7342 or by signing up online at https://www.peakguides.com/register. When you sign up, we will collect your credit card information and we will send you a confirmation packet via email. The confirmation packet will include an equipment list and information on meeting place and time.

Do I need to submit a deposit to book my trip?
Yes. If you are registering more than 60 days prior to the start of your Program, a 50% deposit is required. If you are registering within 60 days of the start of your Program, the full payment is required.

When do I need to pay the balance of the trip?
The balance is due 60 days prior to the Program start date.

What happens if I need to cancel my trip?
If notice of cancellation is given in writing at least 60 days prior to the Program start date, you will be refunded your full deposit except for a $50.00 processing fee. If notice of cancellation is given in writing within 60 days of the Program start date, cancellation fees will apply. For a detailed description of the cancellation policy, please visit the Terms & Conditions tab at https://peakguides.com/terms-and-conditions/

Can I transfer my registration to another course on different dates?
If you wish to transfer your registration to a different Program, a $50.00 administrative fee will be charged. Transfers are not allowed if the transfer would result in cancellation of the original Program due to low enrollment. 

Do I need to purchase trip insurance?
We strongly recommend you purchase trip cancellation insurance to cover the cost of your Program and associated travel costs in the event you need to cancel your Program. Travel Insurance is available from a variety of providers such as TravelEx.

How long are half day trips and full day trips?

  • Half day Rock Climbing programs run from 8am-12pm or 1pm-5pm
  • Half day Ice Climbing and Canyoning programs run 7:30am-12pm or 12pm-4:30pm
  • Half day Backcountry Skiing programs run from 8am-1pm
  • Full day Rock Climbing and Backcountry Skiing programs run from 8am-4pm
  • Full day Ice Climbing and Canyoning programs run from 7:30am-4pm
  • Full day Alpine Climbing programs typically run from 5am-3pm

Can I buy gift certificates?
Yes. We sell customized gift certificates for all of our programs. They can be mailed or emailed to you. They can be redeemed for any date and do not expire. Gift certificates must be paid for in advance.

Are there other places you are permitted to guide besides Ouray?
Yes. We offer guided trips in a variety of locations Colorado, Utah, Washington State, and Alaska. If you have a particular destination in mind, please feel free to contact us and we will do our best to accommodate your request.

Do I need to sign a waiver?
In order to participate in a Program you are required to sign the Peak Mountain Guides Participant Release of Liability and Assumption Of Risk Agreement (the “Release”). This can be found on our website at https://www.peakguides.com/register. You will be provided with an opportunity to review the Release before booking your program. When you arrive on the day of your program, you will be asked to sign a hard copy of the Release. 

Where should I stay in Ouray? Is there camping?
There are many good camping and lodging options in Ouray. For a full list, please visit the “Getting to Ouray” tab on our website. The direct link is https://peakguides.com/getting-here/

What activities do you suggest for children?
Rock climbing is a rewarding and memorable activity for children ages 6 and up. Canyoning and ice climbing can be enjoyed by children ages 8 and up. For slightly older kids with good fitness, a mountain climb of Mt. Sneffels can be a highlight of the summer.

Is there a minimum age requirement?
Children must be at least 6 years old to rock climb and at least 8 years old to ice climb or canyon. 

How do I check availability?
Please contact us at 970-325-7342 or info@peakguides.com to check availability.

Can I lead climb?
Yes, it is possible to lead climb during your program. You will need to demonstrate competency during a “mock lead” before you are allowed to do a real lead. If you need help developing your skills to reach competency, we will work with you to become a strong and confident lead climber.